[ReSolved] I paid for the subscription but didn't receive it.

Question

A few days ago I paid for a subscription to Pro, but I never received it on my account. Although Apple officially reports that the purchase was successful. I sent it all to [e-mail]. But they've been ignoring me... for several days now. Support, please, at least solve my problem here.

Answer 1

Sorry you’re dealing with this. If Apple shows the payment went through but your Pro isn’t active, the issue is on SoloLearn’s side. Since email support hasn’t replied, I recommend also contacting them through the in-app help center or their official social media accounts with your receipt attached.

Answer 2

Ihor Vyzhykhovskyi it appears the subscription service is now working.