+ 3

Why do you hide how to cancel subscription

How do u cancel? I got charged 69.99 because I couldn't find cancel subscription

14th Sep 2023, 7:35 AM
jaison clayton
jaison clayton - avatar
10 Answers
+ 6
info@sololearn.com
14th Sep 2023, 7:47 AM
Lisa
Lisa - avatar
+ 5
Google play, subscriptions, cancel , done :), unfortunately you cant get a refund as you were given access to premium content during this course.
14th Sep 2023, 8:09 AM
D_Stark
D_Stark - avatar
+ 5
jaison clayton I understand frustration bro I hope you can sort somthing out with the email Lisa provided 👍
14th Sep 2023, 8:30 AM
D_Stark
D_Stark - avatar
+ 5
I’m glad to see you emailed in! And thank you for recognizing that the customer success team that handles refunds may be busy, they work through issues and questions as swiftly as they can. Like the others said, you can cancel your subscription in the play or app store if the sub is through one of those platforms, or you can simply go to your settings and Manage Subscription from there. And while I know a lot of people don’t read the terms & conditions on products or software — I highly highly recommend you do, or at least skim it over, for any service you use. They may be boring, but they’re there for a reason 😄 and in case it's helpful, here's the subscription cancellation FAQ https://www.sololearn.com/faq#q17
14th Sep 2023, 6:43 PM
Bunny
Bunny - avatar
+ 4
jaison clayton fair enough, that's unusual that you couldn't cancel through playstore all subscriptions should be manageable there. Hopefully you can sort this out with sololearn 👍
14th Sep 2023, 8:19 AM
D_Stark
D_Stark - avatar
+ 1
Yup solo learn only states that in the terms of use. Why doesn't it show as a sub in my play store.
14th Sep 2023, 8:07 AM
jaison clayton
jaison clayton - avatar
+ 1
D_Stark nope doesn't show as a sub in play store
14th Sep 2023, 8:11 AM
jaison clayton
jaison clayton - avatar
+ 1
I don't know why you keep mentioning me but you should understand that I do not work for sololearn: I can neither give you a refund, nor fix a bug, nor change the terms and conditions.
14th Sep 2023, 6:38 PM
Lisa
Lisa - avatar
0
I emailed for a refund and got no response yet. I know the support team is probably extremely busy so I'll give it a day or 2
14th Sep 2023, 8:10 AM
jaison clayton
jaison clayton - avatar
0
D_Stark the only place you can lean how to cancel is in Terms and conditions. The thing almost absolutely no one reads when they get an app
14th Sep 2023, 8:21 AM
jaison clayton
jaison clayton - avatar