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How is this still an issue?
Somebody help me out, i took a 14 day free trial and got billed for a full freaking year from the start of the trial, i write to them, no reply, what kind of bs is this i want my money back, anybody have an idea how to escalate all of this ? i also note that i canceled the subscription maybe minutes after the initial subscription.
9 Answers
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That sounds like an apple billing issue. You can start a refund request here.
https://support.apple.com/billing
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If that is the case, and you have cancelled the subscription through the Apple App Store and have tried to request a refund through the link provided, then the next step would be to contact SoloLearn through email at info@sololearn.com. After sending the email, please wait patiently for a response if you have already took that step.
Last resort would be to contact your bank. But I think it would be better to give sololearn more time to repond.
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Hi! Thank you for reaching out, the team received your email and is investigating it now so they should be in touch shortly if they haven't been already.
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I think you can report to Google.
My understanding is that Sololearn are pretty responsive.
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How did you report?
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I subscribed through an iphone, i did contact them since its just has to be an issue or something just went wrong, they havent replied yet, i cant find any terms on the free trial, it just billed me after canceling even though the free trial period hasnt run out, not even 10 hours have passed since
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theough their website and aslo wrote them an email.
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iâve checked apple has no part in this, its my banks and sololearns fault
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iâve contacted sololearn and my bank, sololearn has not reaponded to my email, however the charge is held by my bank as a âblocked amountâ, if sololearn doesnt reapond to the transaction aka the end of the trial i suppose, the amount will be refunded to me by my bank, however i just need a confirmation from sololearn so the bank can refund it asap, theyâve reaponded on facebook not on email though, so iâll wait for now, not much i can do anyways.
to be fair it still is sololearns fault, they shouldnt have charged until the free trial ends or at the very least let me know beforehand.