+ 17

Has anyone emailed [email protected] before? How long do they take to respond to a query?

Do you know on average how many days, weeks, months Sololearn takes to respond to an email query?

7th Sep 2018, 1:55 AM
Sonic
Sonic - avatar
18 Answers
+ 18
Communicating through email used to be the mods' only way of communication with SL. Thankfully, that's no longer the case. Lol.
7th Sep 2018, 3:03 AM
Fox
Fox - avatar
+ 15
Sonic we got brand new telepathic tin foil helmets works like a charm and we have Discord for backup 😬
7th Sep 2018, 7:35 AM
Burey
Burey - avatar
+ 14
Sounds great Burey! So then, next question: I know this is not a chat app and all and that this discussion is moving away from programming, but how long do you think before the average Sololearner will be provided access to telepathic tin foil helmets?
7th Sep 2018, 9:02 AM
Sonic
Sonic - avatar
+ 13
@CipherFox please whats the easiest way to gat mods'
9th Sep 2018, 9:19 AM
/*adams west ⚡⚡⚡🇳🇬*/
/*adams west ⚡⚡⚡🇳🇬*/ - avatar
+ 12
Yes, I have written to them on some occasions and the time in which I have received an answer has been an estimated 4 - 7 days.
7th Sep 2018, 2:47 AM
Mickel
Mickel - avatar
+ 12
Thanks Mickel !
7th Sep 2018, 2:50 AM
Sonic
Sonic - avatar
+ 12
Sonic i am broadcasting that information to you on my T5 helmet at this very moment
7th Sep 2018, 9:29 AM
Burey
Burey - avatar
+ 12
hinanawi actually they only took one day to get back to me on email. I wonder if this question speeded up their response.
7th Sep 2018, 11:52 AM
Sonic
Sonic - avatar
+ 11
I've always got the reply in less than 3 days (before I became a Mod). I emailed them about 6-7 times for bugs and queries on Lesson Factory.
7th Sep 2018, 4:14 AM
Nikhil
Nikhil - avatar
+ 10
CipherFox I bet that makes you guys job easier. Mickel ok thanks for clarifying
7th Sep 2018, 3:15 AM
LONGTIE👔
LONGTIE👔 - avatar
+ 10
So CipherFox how do the mods now communicate with Sololearn?
7th Sep 2018, 5:05 AM
Sonic
Sonic - avatar
+ 9
Mickel is that before or after you became a mod?
7th Sep 2018, 2:58 AM
LONGTIE👔
LONGTIE👔 - avatar
+ 8
LONGTIE👔 That was before I became a mod.
7th Sep 2018, 3:04 AM
Mickel
Mickel - avatar
+ 5
(Gotta get me one of them... hel-mets...)
7th Sep 2018, 8:04 AM
Janning⭐
Janning⭐ - avatar
+ 5
(Maybe it's the T5.)
7th Sep 2018, 1:28 PM
Janning⭐
Janning⭐ - avatar
+ 4
I've emailed them. Similar response times. Roughly a week, occasionally sooner.
7th Sep 2018, 4:39 AM
Janning⭐
Janning⭐ - avatar
+ 4
they respond to bug reports within about a day or two from what i've gathered
7th Sep 2018, 11:27 AM
hinanawi
hinanawi - avatar
+ 4
yes
9th Sep 2018, 10:51 AM
Aduski20