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+ 4

Can't set profile Avatar

Registered today, verified email but still see the error msg "Can't set profile picture..." every time I try to set avatar. Anyone knows why?

24th Feb 2018, 9:52 PM
PaWell
PaWell - avatar
6 ответов
+ 1
The way I managed to set a n avatar was to login via regular browser ==> change avatar and than go beck to app. apparently there is a bug in SoloLearn App on Iphone 6.
25th Feb 2018, 2:08 PM
PaWell
PaWell - avatar
+ 3
@Jan Markus I took the picture myself so I don’t know how many pixels and I don’t want to count and make sure it’s 40000 pixels or less. But I tried retaking the picture multiple times. :-(
24th Feb 2018, 10:19 PM
Jax
Jax - avatar
+ 2
Mine won’t let me use a new one. I don’t know what to do. 🤔
24th Feb 2018, 10:03 PM
Jax
Jax - avatar
+ 2
You should probably send a big report to the company.
24th Feb 2018, 10:04 PM
Jax
Jax - avatar
+ 2
Is it alright to just send them a bug report by tapping the 3 dots in the top left corner of the page? Because that’s what I did and I hope they get it.
24th Feb 2018, 11:05 PM
Jax
Jax - avatar
+ 1
Yup, tried 120x120; 200x200; tried jpg, png, gif. Even tried using 2nd option: "Taking a picture using phone camera". Result is the same "Can't update picture. Try again" poop
24th Feb 2018, 10:18 PM
PaWell
PaWell - avatar