Answer 1

Cheenu💕™ perhaps you forgot. The best way to get rid of bug, is to send a mail to [email protected] or send a bug report via in-app Feedback option.
The community can do nothing to solve the bugs, except upvoting the question.

Answer 2

Harry yup
Cheenu💕™ contact with sololearn,they will told you why this happening...

Answer 3

Hi Cheenu💕™ !
You can contact sololearn and report your problem
Email:[email protected]
Hope it helps.